FREQUENTLY ASKED QUESTIONS

 1. WHAT CLASSES ARE BEST FOR MY CHILD AND WHEN ARE THESE SCHEDULED IN YOUR TIMETABLE?

Each and every child is different – therefore the types of classes they will be interested in will vary. We do have quite a range of genres offered at Universal, so we can almost always find the perfect classes for your child. This is why it’s so important that we know exactly what you are looking for so we can suggest classes that are specifically suited to your child’s needs and interests.

Universal’s classes are scheduled Monday-Friday afternoons and Saturdays. We are closed on Sundays. Please view our recent timetable to see when classes for your child’s age group are scheduled.

2. WHERE ARE YOU LOCATED?

Unit 2/15 Watland St Springwood.

3. HOW DO FEES & PAYMENTS WORK AT UNIVERSAL?

Almost everything that you require at Universal is included in your package. We have a few packages to choose from which directly relate to the number of enrolled classes for your child. Package highlights include; all Tuition, registration and admin fees, uniform (if applicable), Universal t-shirt (if applicable), end of year costume/s, professionally filmed Showcase access link, and 2 x standard adult tickets. Universal collects payments monthly via Ezi-debit.*

*Please refer to the 2025 Terms and Conditions upon enrolling for specific details regarding our payments policies.

4. WHAT HAPPENS IF MY CHILD MISSES A CLASS?

Your child is welcome to make up any class they miss, providing it is within their age group and there is room in the class. These will need to be pre-booked either via email or at Universal reception. Classes must be made up within the same term that they are missed. Missed classes do not roll over into the following terms. Refunds are not given for missed classes.

5. HOW DO I ENROL?

Simply select Enrol Today. After entering yours and your child’s details, select the classes applicable to your enrolment. If you would like some assistance, please mention your desired class/es in the notes section and one of our lovely team will be in contact to complete your enrolment for you.